Privacy

Your Privacy Is Important to Us!

We do everything we can to make sure the info you share with us is safe and private. From time to time, if you say it's okay, we might send you free samples of stuff or email you with new product info, tips, or special offers. But we will never in a million years sell or give your personal info to other marketers. That's just wrong!

Our privacy practices are consistent with: The European Union Data Protection Directive and the U.S. Department of Commerce Safe Harbor Program Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Fair information practices established by the Organization for Economic Co-operation and Development (OECD). The Asia Pacific Economic Cooperation forum (APEC) Privacy Framework. Applicable country, national, state and local data protection laws. Some country laws require country specific information in a privacy statement.

Information We Collect

How We Use Your Personal Information

Your Choices & Access to Your Information

Cookies & Web Beacons

Information Sharing

User Generated Content

Information Security

Information Transfer

Children's Online Privacy

Changes to This Privacy Statement

Information We Collect

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources (where permitted by law).

Information we collect directly from you:
We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

Name, email address, postal address.
Username and password.
Phone number or mobile number.
Age.
Date of birth.
Other information about you and your family such as gender or product use preferences and/or behaviors.
Biometrics collected during volunteer consumer research studies (such as facial expression recognition, heart rate, and skin condition)
Demographic information.
Payment information (such as a credit card).
Future communication preferences
Contact information for friends you may wish us to contact. When you provide us information for these refer a friend messages, we use the information only to send the message you request.

Information we collect when you visit our sites, use our services, or view our
online advertisements:
We use cookies and other technologies to collect information about you when you visit our sites, use our services, or view online advertisements. The following are examples of information we may collect with these technologies:

Your browser type and operating system.
Web pages you view.
Links you click.
IP address.
Site you visited before coming to our site.
P&G emails you open and/or forward
P&G offers or links you connect to via emails.

Information we collect from other sources:
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. The following are examples of information we may collect from other sources.

Name, postal address.
Age.
Income level.
Marital status and number of children.
Your interests such as hobbies and pets.
Consumer and market research data.
Purchase behavior.
Publicly observed data or activities, such as blogs, videos, internet postings, user generated content, and in-store shopping behavior.

All of the information we collect about you may be combined to help us tailor our communications to you and to develop world-class products and services of superior quality.

How We Use Your Personal Information

To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by P&G, and to manage our sites and services.

The following are ways we may use the information we collect about you:

Send samples, premiums, products and information.
Develop new products and services.
Enroll you in contests, programs, or offers you request.
To provide you with other services that we have offered to you
Create and manage your account.
Process payment for purchases or other services.
Protect against or identify possible fraudulent transactions.
Where permitted by law, provide you with customized, unsolicited offers and information about P&G's products and services through postal mail.
Develop and provide advertising tailored to your interests.
Analyze the use of our products, services, and sites.
Understand how you arrived at our site.
Determine the effectiveness of our advertising.
Enforce our Terms and Conditions and otherwise manage our business.

Your Choices & Access to Your Information

Choices
We give you choices about how we communicate with you.

Digital / Electronic Communications (examples: email, mobile).
We only send you promotional mobile or email messages if you explicitly ask to receive these. (You opt in).
You can stop receiving promotional mobile and email messages from a particular P&G brand or group by following the instructions provided in any such message you receive from that brand or group.

Postal Mail
Where permitted by law, we may mail you unsolicited offers or product information that we believe is of interest to you.

You can stop receiving promotional postal mail from a particular P&G brand or group. Promotional postal mail may contain opt out instructions, and you can stop receiving promotional postal mail from a particular P&G brand or group (such as Every Day Solutions, Envie de Plus, Zin in Meer) by following those instructions.

You can also stop receiving promotional email or postal communication from a particular P&G brand or group through this Privacy Statement. Please click here to select your country and learn how to complete your request.

PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.

Access
We take steps to keep your personal information accurate. You can view, correct or update the personal contact information you provide P&G. Some P&G programs provide access to view or update personal information online. Check where you registered to learn if you can view or update your information there.

If information access and update is not available where you registered, click here to select your country and learn how to access and update the personal information you provided P&G. P&G does not charge for this service and responds to reasonable requests in an appropriate timeframe.

Cookies, Web Beacons and other Technologies

Cookies. A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our sites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you advertising and offers of interest.

You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:

For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Options+window+-+Privacy +panel
http://www.allaboutcookies.org/cookies/

Web Beacons. Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.

You can disable the ability of Web beacons to capture information in this manner by declining cookies as described above.

Other Technologies. Examples of other technologies we may use to provide better service to you follow:

Web Session Variables. Information that is passed from one web URL to another as you browse.
Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.

Third-Party Advertising. We may allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies. Some of these companies are members of the Network Advertising Initiative (NAI), which offers a single location to opt out of their cookies. Please visit the Network Advertising Initiative’s website at:
http://www.networkadvertising.org/optout_nonppii.asp

How we use Cookies, Web Beacons and other Technologies. We use these technologies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies, web beacons or other technologies on your computer. For more detail see “How We Use This Information.”

Information Sharing

The success of our business depends on your trust, and we do not sell your personal information to marketers outside of P&G. We share your personal information only as described below and within P&G.

In general, we do not share personal information with marketers outside of P&G unless we have clearly asked for and obtained your explicit consent.

Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.

For example, we may rely on a service provider to:

Fulfill your product and service requests and answer your questions.
Host our sites and deliver our email and mobile messages.
Mail product samples, contact contest winners, manage payments or take other actions on our behalf.
Analyze data, sometimes combined with other sources, to send more targeted communications to you.
Conduct research and analyze data to improve our products, services and sites.

In addition, where permitted by law, we may also rely on a service provider to:

Combine personal information about you that P&G has collected with personal information about you that our business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not have direct access to any information we share about you with the service provider, and only the service provider will be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above
Perform other services that we request.

We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose.

Other situations. We may disclose your personal information:

If a P&G brand is sold to another company.
Where permitted by law, to protect and defend the rights and property of P&G (including enforcing our Terms and Conditions).
And when required by law, and/or public authorities.

Aggregated and non-personal information. We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to P&G sites or services.

User Generated Content

Some P&G sites enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you disclose becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information in a submission. P&G cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety and is not responsible for the results of such postings.

Information Security

We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time.

When we provide your personal information to our third party service providers we require those companies to protect the information and to not use the information for any other purpose.

When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.

Information Transfer

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided. This may include the US. When we do so, we transfer the information in compliance with applicable data protection laws.

We take steps to protect personal information no matter what country it is stored in or transferred to. We have procedures and controls as appropriate to help ensure this.

We adhere to the EU Data Privacy Directive and country data privacy laws, as well as the U.S. Department of Commerce Safe Harbor Program.

Children's Online Privacy

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.

We do not intend to collect personal information from children under 13 online, except on some sites specifically directed to children.

When we do collect personal information from children, we do so in compliance with applicable country children's data protection laws.

U.S. sites that collect information from children under the age of 13 are covered by a privacy statement that meets the requirements of the U.S. Children's Online Privacy Protection Act. Click here to read that Privacy Statement.

Click here to find out how to obtain a copy of the information your child has provided P&G, to update the information or instruct us to no longer contact your child

If you have questions or concerns regarding your privacy, please contact P&G directly. Click here to select your country and be linked to the correct address or e-mail address to use, or use the postal address below. Please feel free to use your native language when sending your questions or comments.

Otherwise, you can contact us at this address
P&G Global Privacy Team
PO Box 599
Cincinnati, Ohio 45202 USA

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.

We participate in the U.S. Council of Better Business Bureau's (BBB) Accredited Business Program. Further information about this program and its dispute resolution process is available at www.bbb.org

Privacy Complaints by European Union Citizens:

In compliance with the Safe Harbor Principles, P&G commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact P&G.

P&G has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by P&G, you may contact:

Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
Phone: 703-276-0100
Web: www.us.bbb.org
Email: eusafeharbor@council.bbb.org

For more information on how to help protect your computer, your personal information and your family online, visit our Personal Privacy Tips

Changes to This Privacy Statement

We will post changes to this Privacy Statement and update the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.

Last updated: March, 2011

2011 update
The Country Specific Information for France was updated and the Country Specific Information for Mexico was added.

2008 Update
Clarifies that within P&G, the information you provide to one P&G brand may now be shared within the company across any P&G brand. This change allows us to (1) better tailor our advertising and offers to you and (2) tell you about all the products and services offered by P&G that we think may be of interest to you.

2005 update
No substantive changes were made to the Privacy Statement. This update was to: clarify and simplify the content to improve readability; remove reference to specific advertising partners; add information about how to manage cookies, and to indicate the addition of a children's privacy statement for certain U.S. websites.

2002 Update
No substantive changes were made to the Privacy Statement. This update was to: clarify that a company that purchases a P&G brand may obtain information about consumers who had signed up for that brand; add examples of the types of third parties that P&G may share information with if consumers give us consent, change the name of the advertising partner; and clarify children's privacy to be in line with local law, and to provide a physical address for our corporate offices.